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Get in touch with our support team. We're here to help with any questions about file conversion, plans, or technical issues.
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Response Times
- Free users: 24-48 hours
- Pro users: Priority support
Common Questions
How long does file conversion take?
Most files are converted within seconds. Larger files may take a few minutes depending on size and complexity.
What file formats are supported?
We support over 20 file formats including documents, images, audio, and video files. Check our formats page for the complete list.
Is my data secure?
Yes, all files are encrypted during upload. Temporary files used for conversion are deleted immediately after conversion and the output file (converted file) is available for 60 minutes for the pro plan and 4 minutes for the free plan. We never store your personal data.
Can I convert files without creating an account?
Yes! You can start converting files immediately without signing up (pro plan). However, creating an account gives you access to conversion history and Pro features.