Privacy Policy
How we collect, use and protect your data when using ConvertCom Online.
Last updated: September 25, 2025
This Policy explains how ConvertCom Online collects, uses and protects user data.
1. Information Collection
Only minimal data is collected: IP address, file name, file format, and upload time.
- Login is via Google; only your email is shared with Stripe for payment purposes
- No credit card, banking information, or other personal data is stored
2. File Handling
- Temporary files for conversion are deleted 1 minute after processing
- Converted files are available for 4 minutes in the free version and up to 1 hour in the Pro version
- Files can be deleted immediately after download by clicking the download button 3 times
3. File Security
- Each file is processed in isolated containers to avoid infection or damage from malicious files
- We do not access your files beyond the conversion process
4. Use of Information
- No personal information is shared with third parties, except as required for payment processing via Stripe
- Emails may be sent for service notifications, updates, or promotions
5. Legal Responsibility
- Users are responsible for the legality and safety of the files uploaded
- Sending infected or malicious files intentionally may result in legal action