Privacy Policy

How we collect, use and protect your data when using ConvertCom Online.

Last updated: September 25, 2025

This Policy explains how ConvertCom Online collects, uses and protects user data.

1. Information Collection

Only minimal data is collected: IP address, file name, file format, and upload time.

  • Login is via Google; only your email is shared with Stripe for payment purposes
  • No credit card, banking information, or other personal data is stored

2. File Handling

  • Temporary files for conversion are deleted 1 minute after processing
  • Converted files are available for 4 minutes in the free version and up to 1 hour in the Pro version
  • Files can be deleted immediately after download by clicking the download button 3 times

3. File Security

  • Each file is processed in isolated containers to avoid infection or damage from malicious files
  • We do not access your files beyond the conversion process

4. Use of Information

  • No personal information is shared with third parties, except as required for payment processing via Stripe
  • Emails may be sent for service notifications, updates, or promotions

5. Legal Responsibility

  • Users are responsible for the legality and safety of the files uploaded
  • Sending infected or malicious files intentionally may result in legal action